🛠 Buildernaut Ticket System
Rule Block
When customer opens a new conversation in the Messenger
Welcome Message:
👋 Hey First Name,
What would you like help with?
1. 🔧 Technical Request
Use this if:
Something in OS is broken, glitching, or not working as expected.
Submit with:
- What were you trying to do?
- What went wrong?
- Where in the system?
- Screenshot or Loom link (optional)
Response Time: 24–48 hrs
Not for: Feature ideas or setup tutorials
While You Wait:
- Search “Mini OS Help Center” for your system (e.g. Funnels, Voice, AI Chat)
- Use the Buildernaut Chat Widget (bottom-right)
- Ask GPT OS: “Why is my funnel not saving?” or “How do I connect payments?”
Technical Request Messages:
🔧 Tech | Message 1:
“Hey! 👋 Looks like you're reporting a tech issue. Let’s get the details so our team can help fast.
🛠 What were you trying to do, what went wrong, and where in the system did it happen?
(Example: “I was editing a funnel, but the save button doesn’t work.”)
→ User types response
→ Wait For Customer Reply
🔧 Tech | Message 2:
📸 Do you have a screenshot or Loom video that shows the issue? It helps us troubleshoot faster!
(You can paste the link or upload a file here)
→ User uploads or replies
→ Wait For Customer Reply
🔧 Tech | Message 3:
✅ Got it! Your request has been submitted to our support team.
🕒 Response time is 24–48 hrs. You’ll get an update via email or inside your OS chat inbox.
→ Convert to Technical Request Ticket
→ Sends Next Message
⚡ While You Wait | Message
⚡ While you wait, here are a few things you can try:
Buttons:
- 🔎 Search Mini OS
- ⚡ While You Wait | Mini OS
- Opens Mini OS
- 💬 Ask Buildernaut
- ⚡ While You Wait | Article
- Inserts Article Search Bar in Chat
- 🤖 Ask GPT OS
- ⚡ While You Wait | GPT OS
2. ✨ Feature Request
Use this if:
You have an idea to improve OS, a missing option, or friction in your workflow.
Submit with:
- What’s your idea or request?
- What would it solve?
- Urgency: Low / Medium / High
- Blocking your progress? Yes / No
Response Time: Reviewed Fridays
Not for: Tech bugs or billing
While You Wait:
- Log your idea inside GPT OS for polling & beta testing
- Check Mini OS “Feature Logs” to see if it’s already in progress
- Ask Buildernaut: “Is there a workaround using what I already have?”
✨ Feature | Message 1
Got a feature idea or improvement? We’d love to hear it! 👇 Let’s log the details real quick.
💡 What’s your idea or request?
(Example: “I wish I could tag contacts build an automation in 1 click.”)
→ User types response
→ Assign to Partner Team
→ Wait For Customer Reply
✨ Feature | Message 2
🎯 What would it help solve or improve in your workflow?
(Think: friction, speed, clarity, results, etc.)
→ User types response
→ Wait For Customer Reply
✨ Feature | Message 3
🚦 How urgent is this for you?
Buttons:
- Low
- Medium
- High
→ User selects option
✨ Feature | Message 4
❓ Is this blocking your progress right now?
Buttons:
- Yes
- No
→ User selects option
✨ Feature | Message 5
✅ Thanks! Your request has been submitted and will be reviewed this Friday.
✨ Your input helps shape OS improvements—keep ‘em coming!
→ Convert to Partner Request Ticket
→ Go to While You Wait Messages
⚡ While You Wait | Message
⚡ While you wait, here are a few things you can try:
Buttons:
- 🔎 Search Mini OS
- ⚡ While You Wait | Mini OS
- Opens Mini OS
- 💬 Ask Buildernaut
- ⚡ While You Wait | Article
- Inserts Article Search Bar in Chat
- 🤖 Ask GPT OS
- ⚡ While You Wait | GPT OS
3. 💳 Billing Request
Use this if:
You’re dealing with a charge, invoice, plan change, or upgrade issue.
Buttons:
Upgrade my plan
Update payment details
Inquiry about a charge
Pause my subscription
Submit with:
- Type of billing issue
- When did it happen?
- What do you need? (Refund / Plan Change / Invoice Copy)
Response Time: 24 hrs
Not for: Access requests or tool errors
💳 Billing | Choose Path:
Buttons:
- 🚀 Upgrade my plan
- 💳 Change my payment info
- 💬 Ask about a charge
- ⏸️ Pause my subscription
→ Assign to Billing Team
💳 Billing | Upgrade my plan
Great choice! 🙌
Upgrading unlocks more tools, templates, pre-built systems, and higher commissions to scale faster.
Just fill out the upgrade form here:
→ Convert to Billing Request Ticket
→ End Flow
💳 Billing | Change my payment info
No problem! 💳
You can update your card or payment method anytime.
Follow the steps in this quick guide to get it done:
Button: 👉 How to Update Payment Details
→ Convert to Billing Request Ticket
→ End Flow
💳 Billing | Ask about a charge
Thanks for reaching out! 💬
You can view our pricing guide below.
Need help with something specific?
Just message us here. 👍
Button: 👉 View Pricing Guide
→ Convert to Billing Request Ticket
→ End Flow
💳 Billing | Pause my subscription
Understood!
To process your pause request, we’ll need a few quick details.
Please fill out the short form and book a billing call here:
→ Convert to Billing Request Ticket
→ End Flow
4. 🔑 Account Access Request
Use this if:
You can’t log in, need access added, or roles updated.
Submit with:
- User name + email needing access
- What access or role is needed
- What can’t you currently do?
Response Time: 12–24 hrs
Not for: Project reviews or feedback
While You Wait:
- Try role reassignment in Mini OS > “Team Settings”
- Ask GPT OS: “How do I add a teammate to my sub-account?”
- Ask Buildernaut: “Why can’t I see my dashboard?”
🔑 Account | Message 1
Having trouble with access? Let’s fix that fast. What do you need help with?
Buttons:
- 🔐 Can’t Log In
- 🔑 Forgot Password
- ➕ Add a Team Member
→ Assign to Support Team
🔐 If user selects: Can’t Log In
🔑 Account | Message 2
No worries First name - we’ll help you get back in.
Can you confirm the email you're trying to log in with?
→ User types email
→ Wait for Customer to Reply
🔑 Account | Message 3
Thanks! We’ll check it on our end and follow up within 12–24 hrs.
In the meantime, double-check you're using the correct login URL and credentials at app.teamos.ai
→ Convert to Support Ticket
→ End Flow
🔑 If user selects: Forgot Password
🔑 Account | Message 4
You can reset your password here
👉 app.teamos.ai
Still stuck after trying that? Let us know your login email and we’ll take a look.
→ User types email (optional)
→ Wait for Customer to Reply
🔑 Account | Message 5
Thanks! We’ll check it on our end and follow up within 12–24 hrs.
→ Convert to Support Ticket
→ End Flow
➕ If user selects: Add a Team Member
🔑 Account | Message 6
You can add teammates and manage roles directly in your OS settings. 🛠️
Here’s a quick step-by-step guide to walk you through it:
Article Inserted:
Still stuck after trying that? Just let us know who you're trying to add and what role they need—we’ve got you covered. 💬
→ Convert to Support Ticket
→ End Flow
5. 🚀 System Setup Request
Use this if:
You're setting up something and feel stuck or confused.
Submit with:
- What system are you working on?
- Where exactly are you stuck?
- Setup stage: Start / Midway / Tweaks
- Screenshot or project link
Response Time: 1–2 business days
Not for: Full custom builds or strategic consults
While You Wait:
- Go to Mini OS > Pick your system > Follow step-by-step setup
- Ask Buildernaut: “Stuck on funnel upsell” or “How do I connect my calendar?”
- Ask GPT OS: “What’s the next setup step after embedding my form?”
🚀 System | Message 1
Setting a system up and hit a wall? No worries—let’s get you unstuck. 👇
🚀 What system are you working on?
(Examples: Funnels, Voice, AI Chat, Payments, Calendar, etc.)
→ User types response
→ Assign to Technical Team
→ Wait For Customer Reply
🚀 System | Message 2
📍 Where exactly are you stuck?
(Let us know what step, page, or part isn’t clicking.)
→ User types response
→ Wait For Customer Reply
🚀 System | Message 3
📅 Where are you in the setup process?
- Start
- Midway
- Final Fixes
→ User selects one
🚀 System | Message 4
📸 Got a screenshot, screen recording or project link to share?
(Optional, but helps us troubleshoot faster!)
→ Wait For Customer Reply
🚀 System | Message 5
✅ Thanks! Your setup request is in. Our team will get back to you within 1–2 business days.
→ Convert to Billing Request Ticket
→ Go to While You Wait Messages
⚡ While you wait, here are a few things you can try:
- 🔎 Search Mini OS
- ⚡ While You Wait | Mini OS
- Opens Mini OS
- 💬 Ask Buildernaut
- ⚡ While You Wait | Article
- Inserts Article Search Bar in Chat
- 🤖 Ask GPT OS
- ⚡ While You Wait | GPT OS
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