Account Transfer Policy

Transferability of Account(s)
Sub-accounts under the OS platform subscription are strictly non-transferable and cannot be assigned, shared, or moved to any other platform, software, ecosystem, funnel builder, or service. Any attempt to export, transfer, or replicate account data or content outside of the OS system is strictly prohibited. This includes, but is not limited to, transferring content to other HighLevel ecosystems or allowing unauthorized access for the purpose of copying, modifying, or relocating intellectual property.
Under no circumstances will OS or its affiliates assist or support any effort to transfer or migrate sub-account data to third-party systems. Any violation of this clause will result in immediate suspension or termination of the account, and the User may be held liable for any damages or legal actions resulting from the unauthorized transfer or use of OS's intellectual property.
All templates, automations, workflows, systems, checklists, content structures, AI tools, and other materials made available within an OS sub-account ("Account Assets") are the exclusive intellectual property of Team HQ LLC ("OS").
Even in the event of a sub-account transfer request, attempted migration, or platform transition, the following terms apply:
1. Account Assets remain the property of OS and are licensed only for use within the OS ecosystem.
2. Account Assets are non-transferable, even if the sub-account itself is transferred, canceled, or cloned.
3. Any attempt to extract, duplicate, export, or reuse these materials in external platforms—including but not limited to other HighLevel environments—is strictly prohibited and constitutes a material breach of these Terms.
4. OS does not authorize or support the export or reproduction of Account Assets under any circumstances, including client ownership requests, white-label transitions, or business handoffs.
Violations of this policy may result in immediate suspension, termination, legal action, and potential damages related to the unauthorized use of OS intellectual property.
 
 
 
🧐 Short, simple answer: YES. You DO have the right to deny a transfer under HighLevel’s own rules. Here's the 3rd-grader-style breakdown:
🍎 If a client asks to move their account:
  • HighLevel first asks YOU (the agency owner) to approve the transfer in the app.
  • If you say NO, HighLevel will NOT transfer the account. 🚫
BUT... there's a small important 🍪 fine print cookie:
🔎 If ALL these things happen:
  • The client asks for transfer through the system,
  • AND you ignore them for 30 days straight
  • AND your account is canceled for non-payment or suspended for breaking rules
      • 👉 Then HighLevel can transfer the account without your permission.
Here’s the official part from HighLevel's policy:
"HighLevel will not fulfill Sub-Account transfer requests made by your customers unless you have approved the transfer through our in-app transfer request process.
HighLevel will only fulfill transfers without your approval if:
(i) The Sub-Account asked through the right process,
(ii) You ignored it for 30 days,
(iii) AND your agency account is canceled, suspended, or terminated."
🌟 Super simple:
  • You're in control 🚀
  • Say "no" = no transfer ✅
  • Just don’t ghost clients for 30 days if you want to keep that control! 👻🚫
Want me to also write you a fun little "policy blurb" you could post/send to clients if they ask about this? 📜✨
(like a friendly "we don't allow transfers" notice)? 🎯